Thanks as always for the feedback.

I totally agree that a touchscreen in and of itself won’t be useful. I was imagining (and unfortunately I can’t draw anything more eloquent than stick figures) a completely redesigned interface that provides very fast access to commonly used commands and better ways to display rich content regarding different itinerary options that would also incorporate travel planning. I should probably break down and try to mock something up in PPT.

Glenn

One point that I repeatedly hear about agents’ preference for the older “green screen” displays is that the agents feel the older UI gives agents more control over than newer UIs for what they can book.

I don’t see why a touch screen display wouldn’t be useful to agents. However, the agents would have to believe that a touch display provided the same degree of control and was tangibly faster than incumbent options.