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Archive for the ‘ outsourcing ’ Category

Starting a new adventure

  • December 10th, 2009
  • Posted in Cloud Computing . outsourcing
  • By Glenn Gruber

Well I finally landed a new gig with Ness Technologies.  While still in the outsourced product development space it’s a bit of a different mission for me. My task is to leverage the experience Ness has garnered in the travel technology space through it’s long-standing work with Amadeus, a leading travel global distribution system (GDS) provider [ READ MORE ]

How Pervasive is Outcome-based Outsourcing

  • August 18th, 2009
  • Posted in outsourcing
  • By Glenn Gruber

In an earlier post about the hype around outcome-based outsourcing engagements, I talked about how it’s a great conversation starter, but doesn’t necessarily end up being the way that contracts eventually get written.  Not that it’s about bait-and-switch (although sometimes it is).  But it begs a question: how pervasive is outcome-based outsourcing? Today I had an [ READ MORE ]

Outcome-based Outsourcing Easy to Promise, Hard to Deliver

  • August 18th, 2009
  • Posted in outsourcing
  • By Glenn Gruber

Tying the costs of outsourcing to the achievement of outcomes that support real business objectives sounds like nirvana.  You can assign a value to a given activity and it can help you better evaluate the ROI that you’re getting too. Not surprisingly in this economy, outsourcers are trying every angle they can to get business and [ READ MORE ]

About Glenn Gruber

I’m a technology marketing executive working for Ness Technologies' Software Product Labs team responsible for building our travel technology practice. I am very interested in the changing software paradigm and the impact that it's going to have on the travel industry. Technology like SOA, Cloud/SaaS, Mobile, the evolution of the social enterprise and social-aware software IS changing the traditional software landscape. The question is how and whether you’ll be prepared.
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  • @hharteveldt due to more traffic, reducing the %, or actual reduction in raw number of problems to address? #TravelCom about 48 minutes ago from TweetDeckin reply to hharteveldt
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